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Product Support Engineer

Position Summary

The Product Support Engineer will act as a technical product expert and provide assistance and recommendations to the Sales team.

The successful candidate is expected to become fully familiar with the complete line of Des-Case products in order to serve as a single point of contact for technical inquiries and support beyond the Customer Service team.

Working closely with Key Account Managers/Sales, Engineering, Product Management, Supply Chain and Production, the Product Support Engineer will provide assistance with technical questions, producing product specifications and creating custom quotes when necessary. 

Job Responsibilities

  • Learn and maintain a high level of technical expertise and knowledge in all current and future Des-Case products
  • Serve as subject matter expert and point of contact to provide engineering and application support to Inside Sales, Regional Sales Managers, and user and distribution partners
  • Assist Inside Sales and Regional Sales Managers in sizing products and providing recommendations for standard filtration product configurations
  • Troubleshoot application issues with products in the field and take the lead on internal action between quality, engineering, production, and supply chain to provide fast resolutions
  • Perform basic thermodynamic and fluid dynamic calculations related to customer-specific configurations and ensure the product can be assembled, will function correctly and meet requirements
  • Develop quotes for new product customizations by interacting with Supply Chain, Production, Sales and Regional Account Managers
  • Create and maintain price lists for commonly re-occurring product customization requests
  • Maintain a log of custom quotations and provide analysis to Product Management with recommendations for standardization or product modifications
  • Identify and quote replacement parts when requested by customers and develop and maintain replacement parts lists for filtration products
  • Assist Engineering and R&D in development projects and product performance testing as needed
  • Maintain and update product training material as new products are developed or obtained through acquisitions
  • Provide product overview training to new employees as part of the onboarding process

      Background & Other (preferred)

      • Bachelors of Science in Mechanical or Chemical Engineering.
      • Experience in a manufacturing environment
      • Excellent communication, organizational, and problem-solving skills
      • Good leadership and decision-making skills
      • Proven written and verbal communication skills
      • Be a self-starter capable of working both independently and with cross-functional teams
      • Ability to handle multiple inquiries and see them through to completion
      • Machine lubrication, contamination control, and/or filtration in an industrial manufacturing environment
      • Project Management experience
      • Experience with PLM & MRP systems, preferably Team Center and JD Edwards

       

      The statements herein are intended to describe the general nature and level of work performed by employees, but does not represent a complete list of responsibilities, duties and skills required of personnel so classified.  Furthermore, the statements herein do not establish a contract for employment and are subject to change at the discretion of the employer.

      To Apply

      Please submit your resume by filling out our form and including the name of the position you are applying for in the message field.